Lean on a Global Scale
A major global Investment Bank’s IT, Finance and Operations functions were under pressure to reduce overall costs and improve the way they delivered services to their internal customers.
case studies
Customer focused lean transformation
A key project within an investment bank was in the Global Commodities middle and back offices that were responsible for daily and monthly Profit & Loss (P&L). Processes were found to be sub-optimal, the organisational structure severely fragmented and ‘Voice of the Customer’ (VOC) not understood between teams.
Process Standardisation in UK Retail Bank
oee were brought in to develop a new strategy for the operation and support of a new branch based note sorting technology.
Software Code Release
oee's customer was the IT Services department of a major financial services organisation who wanted to improve their software development process.
Developing a Lean Consultancy within IT Services
oee was brought in to design an internal lean consultancy to enable IT Services to deliver improvements across the organisation.