lean service forum

Introducing the OEE Lean Service Forum

OEE first established its lean interest group for service organisations in 2009.  This was a direct result from feedback from our customers who wanted the opportunity to meet other organisations implementing lean to share experiences and visit other service organisations.  The Lean Service Forum has gone from strength to strength and now boasts over 20 organisations as members.

lean service forum visit

By bringing together a wide range of organisations that have adopted and embraced lean, the aim of the Forum is to create a body of knowledge and best practice exchange on the implementation of lean.  The Lean Service Forum provides a unique opportunity for leading service organisations committed to the application of lean principles and practices to come together to share knowledge, benchmarking data and practical experience.

Objectives of the Lean Service Forum

Share knowledge
Learn from each other
Understand different lean journeys
Engage with people from other organisations implementing lean

Why not take a look at our introductory video to find out more about the forum.


Meetings are focused on the real life experiences of the members implementing lean within the different business environments they operate.  Guest speakers at each meeting provoke discussion and share their views on specific topics.  Previous guest speakers have included Dan Jones from the Lean Academy and Professor Zoe Radnor from Cardiff University. Members commit where possible to host a meeting to encourage the sharing of different lean experiences.  We hold meetings approximately every 3 months.

lean service forum event

A typical meeting consists of a visit to a member’s site followed by presentations and discussions.  We also take the opportunity to visit interesting projects and businesses outside the membership that can inform our members on the application of lean.  Take for example a project you may not have heard of called the Cube Project that we visited in May 2013.  This exciting and thought-provoking project has been designed by Dr Mike Page, from the University of Hertfordshire with the aim of designing and building a compact home in which two people could live a comfortable, modern existence with a minimum impact on the environment.

We filmed our visit – why not take a look.  The following is displayed with thanks to Dr Mike Page.

Other Benefits of Membership

The Lean Service Forum also offers:

  • Prominent speakers from academia and the business world
  • Industrial tourism
  • Shared research and publications
  • Workshops
  • LinkedIn group

Present Members

Present Lean Service Forum Members come from the following business sectors:

Media and Telecommunications
Government Agencies
Social Enterprise



Becoming a Member

Membership of the Forum costs £500 per year per organisation or division/department for larger organisations.

Applications to join the Lean Service Forum are by invitation only and with the agreement of the existing members.  Our focus is on keeping member numbers to an optimum; allowing our existing members to gain the most benefits.

lean service forum meeting

To become a member, applicants will be invited to attend the next meeting, and the existing members will be asked to confirm acceptance of the new member.  Finally, each new member will be asked to complete a proforma and sign-up to the rules of membership.  In addition to the membership fee, each member is responsible for their own costs of attending and for hosting meetings if they offer.

If you are interested in more information about the Lean Service Forum please contact info@oeeuk.com with Lean Service Forum in the subject heading and we will contact you.


find out more

If you would like more information on this please contact us or call us on + 44 (0)1608 811900. Alternatively you can click here to see details on our location and directions to reach us