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services : the benefits
The benefits
Hard benefits
- 20% to 30% typical productivity improvement
- Return on investment in the range 3 to 10 times
- Significant reduction in errors and complaints typically >50%
- Lead time reductions, for example 40 days to 5 days, but often >50%
- Reducing operational risk
- Building in compliance
Soft benefits
-
Skills transferred to in house teams and front-line managers
- Re-invigorated teams with a 'can-do' attitude and the confidence
to do it themselves
- Enthusiasm of staff harnessed and improved morale, leading
to reduced staff turnover and absenteeism
- Front-line managers and staff taking responsibility for their
own areas
- Team based problem solving and associated activities becoming
embedded
